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Why You Should Ask About 24/7 On-site Apartment Maintenance in Westfield

August 07, 2020
Patio at North Haven

It’s late at night, and while you’re off to bed, you start to hear a light dripping. Looking up, you notice a damp mark on the ceiling that’s ever so slightly growing bigger. Anxiety sets in as you scamper to find a pot or bowl to catch the falling water.

What’s your next move? Do you have an emergency contact for apartment maintenance? How many minutes will you have to wait until they arrive? Will you have to wait until normal business hours? Or were you savvy enough to get a complex with 24/7 on-site emergency apartment maintenance in Westfield?

What Exactly Dictates An Emergency Maintenance Request?

Master bedroom in Westfield apartments.

Luckily, almost all of your apartment maintenance calls will be minor. You could see that your stopped up sink drain requires a more finesse than a bottle of Drano. Or perhaps you inadvertently put a gash in the wall when you went to put up some curtains. These can be irritating inconveniences that can hang on until Monday morning instead of needing an urgent maintenance call in the midnight hour.

However, there are a few repairs that require immediate maintenance. Forget about a leaky pipe and your furniture in your 1-bedroom apartment could see serious damage. A broken fire alarm can keep you -- and your next door neighbors -- up all night. Emergency repair may also be called for if your heat stops working in sub-zero temperatures to a voicemail, which then goes to the night manager, who then contacts an outside contractor,who then comes over to your home to see what’s going on.

The response between the differing systems can seem staggering, especially when you’re worried about your family’s safety . If your apartment has 24/7 emergency repair, then a technician should arrive at your apartment in minutes or at a minimum give you a reasonable idea when they’ll be there. That’s much more amiable than waiting for hours hoping an outside repairman is coming.

3 Questions You Should Ask When You Go On An Apartment Tour

Exterior view of a Westfield apartment building.

While you go on an apartment tour and learn about the luxurious apartment amenities in Westfield, be sure to ask about the maintenance procedures. Especially, ask these 3 questions:
  • Does your apartment complex employ on-site maintenance or do they use subcontractors?

  • Do you submit maintenance requests by online or phone?

  • What’s the emergency maintenance system ? How long will it take for a real person to respond?

These are responses that you should be aware of before it’s 1:00 AM Sunday morning and you’re wading through the apartment flood coming from your leaking toilet.

Ashley Place Apartments Only Uses 24/7 On-Site Apartment Maintenance

With Ashley Place Apartments, we want you to have confidence in your new apartment home. All our apartments have on-site maintenance that can answer any emergency needs 24/7/365. Contact us at (317) 689-0173 or click the “book a tour” button today!